![]() To temporarily disable Windows NT agents, you must disable intrusion prevention on the agent. You must create the alternate hardware profile before using Symantec Critical System Protection with intrusion prevention enabled. Warning: Use the alternate hardware profile method only if you cannot disable intrusion prevention using other methods. To temporarily disable agents that run on Windows NT Server, you create an alternate hardware profile with the following drivers disabled: ![]() In the management console, apply the desired policy to the agent, and then give appropriate permissions to the desired programs.īecause Windows NT Server does not provide a safe mode startup, you cannot temporarily disable agents that run on Windows NT Server by booting the agent computer in safe mode and then resetting the prevention policy. When you select the agent, the following message appears in the Details pane, on the Policies tab: ! Policy Errors: ** Policy error has occurred at 1 05:55:56 EST Driver is using the built-in policy and not the assigned policy. ![]() In the management console, on the Assets page, the agent is marked with an exclamation point (!) to indicate a policy error. Reboot the agent computer, and then start the management console. The agent will now use the built-in policy Method 3: Contact Support Support has additional tools and resources to help remove agents that will not uninstall using the above method. Next click the Troubleshoot button and select Disable Uninstall Password. On the agent computer, open a command prompt.Īt a command prompt, type the following command, and then press Enter:Īgent Configuration Tool version 5.0.0.240 To disable the password go to System > Agents > Overview and select the agents that you want to disable the uninstall password on. ![]() Installing Symantec Critical System Protection on WindowsĬ:\Program Files\Symantec\Critical System Protection\Agent\IPS\bin
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